Operations Director

 Compensation: $99,545 - $169,524 per year

General Description/Information

This is an executive-level position responsible for assisting the CEO and General Manager in carrying out the policies and programs of Mountain Line. Under policy direction, the Operations Director is responsible for a high level of system oversight for all areas relating to transit operations, including adequate staffing, service planning, process compliance, coaching and development for operations and maintenance team members. The incumbent supervises employees and is accountable for accomplishing and furthering Mountain Line and department goals and objectives within general policy guidelines. The Operations Director may act on behalf of the CEO and General Manager upon delegation.

Responsibilities/Duties

• Proactively promotes a culture of safety within all areas of Mountain Line. Supports implementation of an organization-wide approach to managing safety risk and assuring the effectiveness of safety risk mitigation through Safety Management System (SMS) methodologies.
• Supervises direct reports and provides feedback regularly and throughout the year.  Assigns work, determines work methods, reviews work and corrects errors, trains, hires, coaches, mentors, evaluates work in progress, initiates performance plans and disciplinary actions at appropriate times, and consistently follows Mountain Line’s policies in performance management of represented employees. Manages payroll, staffing schedules, time off requests, and temp labor assignments.
• Identify staff with interest and talent as part of overall agency succession planning. This will include facilitating professional development and creating career paths for the staff within the department.
• Provide guidance and oversight to transit and maintenance employees performing the daily activities within the Operations Department in line with goals, practices, and procedures. Provide the leadership that will motivate employees to safely achieve peak productivity and performance.
• Ensure the operation of the public transit systems is performed most cost-effectively and efficiently while also creating a welcoming transit environment for Mountain Line customers. Provide recommendations for improvement and modifications of services as needed to meet changing demand and to maintain the presence and reliability of service.
• Analyze the performance of services to identify and recommend modifications necessary for improvements.
• Assist and encourage regular policy review and explore the development of new policy to ensure safe, secure, and efficient transit operations.
• Oversees asset management to ensure capital needs and maintenance programs are appropriately planned, executed, and budgeted.

Qualifications/Requirements

• Bachelor’s degree in business, public administration, transit planning, or a similarly related field required - Master’s degree is strongly preferred.
• 5 years prior similar work experience, 3 years of which in a supervisory capacity. Preference toward public transit experience.
• Substitution of any combination of education, experience, and training that provides the required knowledge, abilities, and skills to perform the duties of this position.